Privacy Policy

1 Information We Collect

bj77 collects various types of personal information to provide, maintain, and improve our gaming services, ensure platform security, comply with legal obligations, and communicate with players. The information we collect falls into the following categories:

1.1 Account Registration Information

When you create a bj77 account, we collect:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you meet the 18+ age requirement)
• Email address for account communications and password recovery
• Mobile phone number associated with your bKash, Nagad, Rocket, or Upay account
• Residential address including city, district, and postal code
• Username and encrypted password
• Preferred currency (BDT) and language settings

1.2 Identity Verification Documents

To comply with Know Your Customer (KYC) and anti-money laundering regulations, we may request:

• Government-issued photo identification such as National ID card, passport, or driving license
• Proof of address documents including utility bills, bank statements, or rental agreements
• Photographs or selfies for facial recognition verification
• Payment method verification showing your name matches payment accounts

1.3 Transaction and Financial Information

When you deposit funds or withdraw winnings, we collect:

• Payment method details (mobile wallet account numbers for bKash, Nagad, Rocket, Upay)
• Transaction amounts, dates, and times
• Transaction identifiers and confirmation numbers
• Deposit sources and withdrawal destinations
• Bonus redemption and wagering history

Note: bj77 does not store your mobile banking PINs, passwords, or payment credentials. Payment processing is handled securely by our licensed payment partners through their encrypted gateways.

1.4 Gaming Activity Data

To operate gaming services and ensure fair play, we track:

• Bets placed including game type, stake amount, odds, and outcomes
• Game sessions including start times, duration, and results
• Cricket betting markets selected and wagers on BPL, IPL, T20 matches
• Slot game plays, win/loss records, and bonus feature triggers
• Live casino interactions with dealers and table history
• Account balance changes and promotional offer usage

1.5 Technical and Device Information

When you access bj77, our systems automatically collect:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Screen resolution and device identifiers
• Cookies and similar tracking technologies (see Section 7)
• Pages viewed, links clicked, and navigation patterns
• Access times, session duration, and frequency of visits

1.6 Communications and Support Data

When you contact customer support or communicate with bj77, we retain:

• Email correspondence and support ticket content
• Live chat transcripts and inquiry details
• Phone call recordings (where legally permitted and disclosed)
• Feedback, complaints, and dispute resolution documentation

2 How We Use Your Information

bj77 uses the collected personal information for specific, legitimate purposes related to providing gaming services and meeting our legal obligations. The primary uses include:

2.1 Account Management and Authentication

• Creating and maintaining your player account
• Verifying your identity and age (18+ requirement)
• Authenticating login attempts and preventing unauthorized access
• Processing password resets and account recovery requests
• Managing account settings, preferences, and self-exclusion tools

2.2 Transaction Processing

• Processing deposits via bKash, Nagad, Rocket, and Upay
• Executing withdrawal requests to your registered payment method
• Applying bonuses, promotions, and loyalty rewards
• Maintaining accurate account balance records
• Generating transaction receipts and financial statements

2.3 Gaming Services Delivery

• Providing access to cricket betting markets covering BPL, IPL, international matches
• Enabling slot games from Pragmatic Play, NetEnt, and other providers
• Facilitating live casino experiences with Evolution Gaming dealers
• Processing bets, determining outcomes, and crediting winnings
• Offering game recommendations based on your preferences

2.4 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, bonus abuse, and account manipulation
• Identifying duplicate accounts and violations of Terms & Conditions
• Monitoring for suspicious betting patterns or match-fixing involvement
• Protecting against money laundering and unauthorized transactions
• Enforcing platform rules and investigating Terms & Conditions breaches

2.5 Legal and Regulatory Compliance

• Complying with anti-money laundering (AML) and Know Your Customer (KYC) requirements
• Meeting tax reporting obligations and financial record-keeping duties
• Responding to lawful requests from government authorities and regulators
• Maintaining audit trails for responsible gaming enforcement
• Preserving records as required by Bangladesh gaming regulations

2.6 Customer Service and Communication

• Responding to support inquiries via email and live chat
• Sending account notifications including deposit confirmations and withdrawal updates
• Informing you of promotional offers, bonuses, and platform updates (with consent)
• Delivering important service announcements and policy changes
• Collecting feedback to improve bj77 services

2.7 Platform Improvement and Analytics

• Analyzing usage patterns to enhance user experience
• Testing new features and optimizing performance
• Conducting market research on player preferences
• Measuring campaign effectiveness and promotional success
• Identifying technical issues and improving platform stability

3 Information Sharing and Disclosure

bj77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted partners and service providers in the following circumstances:

3.1 Payment Service Providers

We share necessary transaction information with bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. These payment partners operate under their own privacy policies and security standards and handle your financial credentials directly through their secure gateways.

3.2 Gaming Software Providers

When you play games from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or other suppliers, limited data (player ID, bet amounts, game outcomes) is shared with these providers to deliver gaming content. All gaming partners are certified and comply with international data protection standards.

3.3 Identity Verification Services

We may use third-party KYC verification services to authenticate your identity documents, verify your age, and conduct anti-money laundering checks. These services receive only the information necessary to perform verification and delete documents after processing where permitted by law.

3.4 Technology and Infrastructure Providers

Cloud hosting, database management, email delivery, customer support platforms, and analytics tools operated by trusted technology vendors may process your data on bj77's behalf under strict contractual confidentiality and security obligations.

3.5 Legal and Regulatory Authorities

bj77 may disclose personal information to law enforcement, regulatory bodies, courts, or government agencies when legally required to do so, including in response to valid subpoenas, court orders, investigations, or to comply with Bangladesh gaming regulations and anti-money laundering laws.

3.6 Business Transfers

In the event bj77 undergoes a merger, acquisition, sale of assets, or other business restructuring, your personal information may be transferred to the successor entity, which will continue to honor this Privacy Policy unless you consent to different terms.

4 Data Security Measures

Protecting your personal information is a top priority for bj77. We implement comprehensive technical, organizational, and administrative security measures to safeguard data against unauthorized access, alteration, disclosure, or destruction:

4.1 Encryption and Secure Transmission

• All data transmitted between your device and bj77 servers is encrypted using 256-bit SSL/TLS protocols
• Passwords are hashed and salted using industry-standard cryptographic algorithms
• Payment data is tokenized and processed through PCI-DSS compliant gateways
• Sensitive personal information is encrypted at rest in our databases

4.2 Access Controls and Authentication

• Role-based access controls limit employee access to personal data on a need-to-know basis
• Multi-factor authentication protects administrative systems
• Regular access audits ensure only authorized personnel handle sensitive information
• Strong password requirements and session timeout mechanisms for player accounts

4.3 Infrastructure Security

• Data hosted on secure servers in protected data centers with physical access controls
• Firewalls, intrusion detection systems, and anti-malware protection
• Regular security vulnerability assessments and penetration testing
• Automated backup systems with disaster recovery procedures

4.4 Employee Training and Policies

• All bj77 staff members sign confidentiality agreements
• Regular privacy and security awareness training
• Clear data handling protocols and incident response procedures

Despite our comprehensive security measures, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access to your account, immediately contact bj77 support.

5 Data Retention

bj77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 7 years	Legal compliance, audit requirements
Transaction records	7 years after transaction	Financial regulations, tax reporting
KYC verification documents	Duration of account + 5 years	AML compliance, regulatory obligations
Gaming activity logs	5 years	Dispute resolution, integrity monitoring
Communication records	3 years	Customer service quality, dispute resolution
Marketing consent data	Until consent withdrawn + 1 year	Compliance with consent regulations

After retention periods expire, personal information is securely deleted or anonymized. If you close your account, we retain information necessary for legal compliance but remove data no longer required. You may request account deletion by contacting support, subject to our legal retention obligations.

6 Your Privacy Rights

As a bj77 user, you have the following rights regarding your personal information:

6.1 Right to Access

You can request a copy of the personal information bj77 holds about you, including account details, transaction history, and gaming activity records. Access requests will be fulfilled within 30 days.

6.2 Right to Rectification

If your personal information is inaccurate or incomplete, you can update it through your account settings or by contacting customer support. Certain changes (legal name, date of birth) may require identity verification.

6.3 Right to Erasure

You may request deletion of your personal data where there is no compelling legal reason for continued processing. However, bj77 must retain certain information to comply with financial regulations, tax laws, and anti-money laundering requirements (typically 5-7 years).

6.4 Right to Restrict Processing

You can request that bj77 limit processing of your personal information in specific circumstances, such as when you contest data accuracy or object to processing while we verify grounds for continued use.

6.5 Right to Data Portability

Upon request, bj77 will provide your personal data in a structured, commonly used, machine-readable format that can be transmitted to another service provider where technically feasible.

6.6 Right to Object

You can object to processing of your information for direct marketing purposes at any time. For other types of processing based on legitimate interests, you may object, and bj77 will cease processing unless we demonstrate compelling legitimate grounds.

6.7 Right to Withdraw Consent

Where processing is based on your consent (such as marketing communications), you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact bj77 customer support at [email protected]. We will respond to your request within 30 days. Identity verification may be required to prevent unauthorized disclosure of personal information.

7 Cookies and Tracking Technologies

bj77 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

7.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality including login authentication, session management, and secure payment processing. These cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with bj77, helping us identify popular games, optimize page load times, and improve navigation.
• Functional Cookies: Remember your preferences such as language settings, favorite games, and display options to provide a personalized experience.
• Analytics Cookies: Track visitor behavior to understand usage patterns, measure campaign effectiveness, and conduct market research.

7.2 Managing Cookies

You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality and limit your ability to use some bj77 features. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are stored.

8 Children's Privacy

bj77 services are strictly intended for adults aged 18 years and older. We do not knowingly collect personal information from minors under 18. Age verification is mandatory during registration, and accounts found to belong to underage individuals are immediately suspended.

If you believe a minor has provided personal information to bj77, please contact us immediately at [email protected]. We will investigate and delete any information belonging to individuals under 18, refund deposits, and void all gaming activity.

9 Changes to This Privacy Policy

bj77 may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered users via email notification at least 14 days before taking effect. We encourage you to review this policy regularly.

The "Last Updated" date at the top of this document indicates the most recent revision. Your continued use of bj77 services after policy changes constitutes acceptance of the updated terms. If you do not agree with revised privacy practices, you may close your account.

10 Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or bj77's data handling practices, please contact our privacy team:

• Email: [email protected] (plain text only, not a clickable link)
• Subject Line: Mark privacy-related emails with "PRIVACY REQUEST" for priority handling
• Response Time: We aim to respond to privacy inquiries within 48 hours
• Support Hours: 24/7 customer service available in Bangladesh Standard Time

For general customer support inquiries unrelated to privacy, use our standard support channels. For account security emergencies, mark messages as "URGENT" for immediate attention.